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JYE Tech Forum • View topic - I am at my wits end..

I am at my wits end..

Re: I am at my wits end..

Postby hvorfordetda » Sun Feb 25, 2018 4:46 am

Pingpong:

You behave yourself like a kid.
You want a genuine item, but don't want to buy from Jye because they are too expensive. Jye says Banggood is genuine, but you don't trust it.

:?: :?: :?:
hvorfordetda
 
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Re: I am at my wits end..

Postby Pingpong » Mon Feb 26, 2018 12:09 am

Wow, It usually takes longer for the name calling to start hvorfordetda. If that is how you deal with an issue so be it, I will not demean myself by engaging in such behaviour.

Anyway, I fail to see your logic. It seems like I am a dumbass for buying off eBay. As I previously mentioned: "The second time I bought a DSO 150 off of eBay, I asked the seller if the product was genuine before I bought it. They said it was but I still received a fake. Both times the pictures in the listings were of a genuine DSO." To clarify, this happened long before I knew that they sell them on Banggood.

Is Banggood like eBay? Are there multiple sellers or is it one store? If you browse their website there are often several listings for the same item and each one has a different price. Take the DSO 150 for instance. There are three listings, one is for a complete DSO 150 and the other two are for the kit version. One of the kits is on special offer and costs much less than the one that isn't. Is the more expensive one genuine or is the cheaper one? If I pay more do I get a genuine DSO 150? If I buy one from JYE Tech directly, it would seem so. If the Cheap one on Bangood is genuine, am I a fool to buy one from JYE Tech? If I buy a fake from Bangood, am I guaranteed a refund? Is Bangood truly the only source Of DSO 150'S, just because JYE1 says so? The foolish thing would be to part with my money at this point.

And so on. We can argue about these things until we are blue in the face and get nowhere. The main point I hope we take away from this is that JYE Tech's business model is unsustainable. There is no way to truly guarantee you will get a real DSO 150 unless you buy from the JYE Tech store. The price set there is hardly competitive. There are no genuine stores on eBay or Amazon. If you buy a fake, you can't update the firmware because it will brick the device. Even if you don't update the firmware the fakes are not built to a good enough standard, as far as I can tell.

Well here I am, any constructive feedback is welcome. All I want to do is pay a reasonable price for a genuine product. Does that make me entitled or a kid?
Of course not, any reasonable person anywhere should expect no less.
Pingpong
 
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Re: I am at my wits end..

Postby alphaseek » Mon Feb 26, 2018 3:17 am

Banggood is one store. The three DSO150 items there are different products. One is completely assembled, and there are two different kits, one with the surface mount parts already installed, and the other with nothing pre-installed. The 15001K is the cheapest, has the SMD stuff already installed, and is the one everyone else has bought.

I've given you all the information and help I can offer. You can buy the Banggood kit or not. Your decision.
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Re: I am at my wits end..

Postby Pingpong » Mon Feb 26, 2018 7:50 pm

It looks like I will take a shot at the Banggood option then. I noticed that I can pay with Paypal. That may offer me some sort of protection if the goods turn out to be fake. I will order one this evening.

Seeing as I am a responsible human being, I will report back here when I receive the DSO 150.
If the item I receive is genuine etc, it will be important that I leave that feedback. It is a good way to fight the fakes and will further reinforce that Banggood sells genuine products. Let's just hope that it doesn't take months to arrive.
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Re: I am at my wits end..

Postby jye1 » Tue Feb 27, 2018 4:04 am

@ Pingpong:

First I am very sorry for so late being here. Yes I'm at travelling. But I check the forum as frequently as I can and usually less than every two day. alphaseek informed me your complaint but I kept looking in the tech sections. It just becomes habitual for me to look at the tech sections only since the "Complaints & Suggestion" section has been calm for very long. I asked alphaseek again for your complaint and only read the your posts above after he told me. Again, my apologies for overlooking your posts.

I understand how frustrated you were at getting two fake kits consecutively. I hope the platforms that host the fake product sellers can hear your complaints. Most fakes kits are sold on AliExpress and eBay. AliExpress is the worst. We have issued numerous fake confirmations to help users to win disputing. AliExpress ignores most of them. It protects fake product sellers because it cares more about the profit it gets at each sale. eBay is not much better. We have received many reports of fake kits purchased on eBay. Recently we also saw fake DSO Shell's start appearing on Amazon.

We have spent a lot of time fighting counterfeiting. The measures like unique random ID and activation code do restrict the spreading of fake kits to some extend although not 100% eliminate them. At the same time we make sure genuine kit buyers can enjoy guaranteed support and services.

Banggood has been sourcing their kits supplies from us. The reason we are hesitate to openly recommend it to users is that they have many divisions and we knew some divisions do sell fake products. But as far as DSO Shell and DSO138 kits are concerned we haven't received reports that anyone got fake kits from Banggood up to now. So it is safe to buy these kit from Banggood.

We have a store on AliExpress where price of DSO Shell was lowered (not as low as Banggood though). This is the link https://www.aliexpress.com/store/3213139

Now it looks you have ordered at Banggood. You should get a genuine kit. I will be waiting for your feedback. Besides posting your feedback here you can also reach me at jyetech@163.com if you have any questions.

By the way, I would like thank alphaseek and hvorfordetda for explaining my situation and offering helpful suggestions!
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Re: I am at my wits end..

Postby Pingpong » Wed Feb 28, 2018 3:13 pm

Hi jye1,

Thanks for the reply. I would have gone with Banggood anyway, just for the possibility of having PayPal cover.

The thing I appreciate the most about the DSO 150 is that even though it is not much more than a learning tool or scientific toy, it is built to tight specifications. I noticed the smd resistor and capacitor values on a close up picture of the mainboard which I saw on a forum. I looked some of those values up and the components are +-1%. I checked the fake and the same components are +-5%. I can't see the fakes being able to get accurate readings due to that much variance in the capacitance and resistance in the circuit.

Anyway, I will leave it there for now and post my experiences once the DSO150 arrives. The more people who know where to get a genuine the better.
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Re: I am at my wits end..

Postby hvorfordetda » Thu Mar 01, 2018 7:26 pm

hvorfordetda
 
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Re: I am at my wits end..

Postby RobNL » Mon Mar 05, 2018 4:32 pm

If there is enough fake, the price of original will rise ......
CU, Rob
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Re: I am at my wits end..

Postby Pingpong » Tue Mar 06, 2018 1:51 pm

Pingpong
 
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Re: I am at my wits end..

Postby Pingpong » Tue Mar 06, 2018 2:30 pm

After replying to the above message, I would just like to say that I received two DSO 150's from Banggood today and they are genuine. I ordered them on the evening of the 26th of February so they only took 8 days to get here! I am absolutely astonished. I ended up buying two, just on the slim chance were real. I guess the gamble paid off!

I bought the 15001K kit version which has all the SMD components already soldered in place. Here is the Banggood link:
They are on sale until the 20th of March, if anyone is interested.

I have also taken some pictures for confirmation. I used Paint to crop the photos and also to blank part of the sticker on the main board. I didn't know if revealing the full barcode and "serial number" would help the fake manufacturers in any way so thought it best to blank it partially. I can provide the un blanked photos if required.Image

Image

Image

The screen print on the boards as well as the quality of the boards and parts are like night and day compared to the fakes. Unfortunately, the pictures aren't too clear. In person the difference is massive.
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